Thank you for all the help you gave us in our struggle to relinquish our ownership of Island Residence. Our continued ownership, as well as the spiralling maintenance costs, were a cause of great concern.
We had an enjoyable time with Sandra, she was there to answer all of our questions and there were plenty! Her support manager was very straight to the point, helpful and effective.
Thank you Karen, haven’t laughed so much for ages, what a dream.
I am writing to say a massive 'thank you' to Nadia Chalfin for all your help and support you have given me over the last few months. Each time l telephone the concierge service you are always friendly and helpful with some great advice and very professional. I trust your advice and l always feel happy to speak to you and l know you will do your very best to get me a fantastic deal specifically for me. Thank you Nadia.
Although we have been EZE Group members for only a few months, we’ve made a great deal of use of our membership. Happily our dealings with you have always been friendly and professional. You have provided us with some great experiences.
A bit skeptical at first, but Tommy put us at ease, a friendly down to earth guy. Tommy explained everything and made our first encounter a very enjoyable experience.
We want to say Natalie was really helpful we felt she really went out of her way and she kept us informed through out which is really imported, we are delighted. So thank you Natalie and look forward to booking our next holiday with you.
Wow, simple, easy and fun. Thank you so much Sean for introducing EZE Group to the Lynches, we have had a ball, although I was so nervous at first!
Brian & I would like to say thank you for all the help that you give us. Whenever we have contacted you we have always received the most friendly & helpful service. No matter what we ask you come through with exactly what we want, promptly and very efficiently and on the occasions that it was not your department you have always dealt with our enquiry.
I needed an emergency Christmas Present for my brother very late in the day and also very near Christmas! I spoke to Eze group (Nadia) and gave her what I was looking for. (A wine tasting voucher ideally near where they live) and she came back very quickly with a wine tasting tour in the same county and she actually got a discount. My brother was over the moon with the gift and complimented me on getting one so near to him! ( I basked in the glory and did not let on of course!). After Christmas I needed another gift to replace one that had been duplicated and gave Nadia the product number etc on Amazon and she managed to get money off and it was delivered the next day! This is my first experience using the concierge dept and I have to say Nadia has been excellent and efficient and I will certainly be using their service more often in the future.
What can I say? Great experience, easy to use and such pleasant staff, thanks a million for your help.
We are just pleased to have said goodbye to our timeshare, thanks Steve, and we have enjoyed our business together.
Gordon and his team are always helpful, knowledgeable and fun, what a lovely experience.
On each instance of contact with your offices, we have been met with courteous, helpful and knowledgeable staff and, most impressive of all, with genuine friendliness. Keep up the good work.
I have to say that we were extremely nervous and apprehensive at first, but we took the plunge a few years ago. Since then we can only praise the support and advice that we have been given. Matt has become a friend to lean on and the girls are always fun and courteous.
Lance was there to hold my hand through the early stages, then it was a piece of cake. As he said it was as easy as 1,2,3. Cheers mate.